Thales has today announced its plans to establish a dedicated United Arab Emirates Defence Service Centre in Abu Dhabi, with the goal of being closer to its customers and to offer a consolidated suite of services. The Defence Service Centre will bring together and develop the existing UAE based Thales expertise. The Centre will also provide training and transfer of knowledge to enhance Thales’ support to the UAE Armed Forces.
The new Service Centre will serve all divisions of the UAE Armed Forces and will span across the entire Thales portfolio of solutions. The Centre will ensure prompt and efficient service to promote satisfaction, build loyalty and drive Thales’ long-term growth.
Initially built on existing local support, the Service Centre will ramp up recruitment of a team of professionals providing services to both the UAE Armed Forces and National Emirati Defence companies:
- With Arabic and English-speaking capabilities, a call centre will help initiate customer requests in real time. There will also be a dedicated support desk with a pool of professionals to provide general and specialised support.
- The contact centre will deliver front office functions, as well as back office functions, such as procurement, spares, consumables & repairs, inventory management, shipping, customs, logistics chain management, installed base management and other customer support related activities.
- A major step in Thales’ growth in the region, the UAE Defence Service Centre will also host technical workshops and training to its customers.
With the Defence Service Centre, Thales will further develop its local teams and expertise, elevating the level of efficiency in project delivery, and the long-term local support for its UAE customers.